Delivery Information

Please note we currently only ship to Mainland UK

Same day despatch

We aim to despatch the same day if you place your order before midday on a working day. Other orders are despatched on the next working day.

Working Day is defined as Monday to Friday and does not include bank holidays. Orders must be received by 12pm to receive Express – Next day delivery.

Delivery to Mainland UK.

Please note we currently only ship to Mainland UK. – However if you would like a shipping quotation please contact us on sales@equestrianworld.co.uk

Delivery charge will be displayed to you when processing your order and payment.

We use Royal Mail and Parcelforce to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.

International Delivery

We do not offer a delivery service to addresses outside the UK.

When we despatch

Orders placed before 12pm on a working day will be despatched the same day, including Saturdays. Orders are not dispatched on Sundays or English public holidays.

Alternative services

Although Royal Mail and DPD are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.

We require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order. We will not be held responsible for the cost of re-delivery if you are unable to sign. Please contact us with an alternative delivery address immediately after you purchase the item if necessary.

It is the buyer’s responsibility to provide us with the correct address at the time of purchase as we process our orders promptly and changes cannot be made once the item has been processed.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.

Parcel tracking

When your item is despatched, you will receive an email notification. If the service on which we’ve sent your parcel is tracked then the email will contain a reference number which can be used on the courier’s website:

Royal Mail: Enter your 13 character reference number, ending with “GB” on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.

Parcelforce: Enter your reference number (usually 9 – 14 characters) on the Parcelforce Track & Trace page

VAT exemption

Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.